In order to keep the product in the best condition, we recommend that you:
- Do not leave the product exposed to the sun and heat sources for long periods of time.
- When the product is not in use, place the supplied tissue inside the product to maintain its original shape.
- Avoid contact with perfumes, oils and cosmetics.
- In the event of contact with water, dab the product dry with a dry cloth and leave to dry at room temperature.
- In case of contact with water, dab the product dry with a dry cloth and leave it to dry at room temperature. do not overload the product so as not to lose its original shape.
If you encounter a problem that is not due to wear and tear of the product, you can contact our service centre at customercare@frp-collection.com where our experts will be happy to help you, examine the problem and propose the best possible solution.
SHIPMENTS
With respect to environmental and economic sustainability, each product is made to order to avoid waste and stock. Once the payment has been made the order will be processed within 2/7 working days for the realisation of the ordered product.
Shipping in Italy is free.
Shipping costs for EU/UK are €20,00.
Shipping costs for extra EU are €30,00.
We are not responsible for any delays due to causes beyond our control (bad weather, strikes, events, holidays, etc.).
DUTIES
For the United States, the price shown on the website already includes all customs duties and import taxes. Customers in this destination will not have to pay any additional fees upon delivery.
For all other countries, any customs duties and import taxes will be calculated and collected at the time of delivery by the courier.
For more information click here.
RETURNS
Goods may be returned within 14 days of receipt to the address provided at the time of purchase.
For more information on returns click here.
Each bag is supplied with inner tissue to retain its original shape, packed in a raw cotton bag with logo and placed in our gift box.
For gifts, a personal message can be added when ordering.
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Handmade in Italy
Products entirely handmade in Italy.